Chichester named in the top three politest cities in the UK

The West Sussex wonder has been named the third most polite city in the UK and also in possession of the highest rated hairdressers and barbers in the country.

Chichester has the 3rd best customer service in the UK, while Westminster and Greater London claim the top spots for rudest staff, according to a study of customer service reviews by StandOut CV analysing over 784,000 customer reviews.

The politest city in the UK was found to be Wells in Somerset which had the highest percentage of customer reviews praising staff, followed by Ripon, and Chichester.

The rudest city in the UK for customer service was found to be Westminster in London, which had the highest proportion of customer reviews slating staff, followed by Greater London, and Birmingham.

Chichester is also home to the best hairdressing and barbering experiences in the UK, with the highest percentage of reviews expressing their positive customer experience, but London had the highest proportion of negative reviews.

Fitness fanatics will get the best customer service in Bath, which had the highest percentage of positive gym reviews in the UK, with Cambridge having the nation's highest proportion of negative customer reviews.

Those in Bradford, West Yorkshire, are getting the best plumbing service in the UK, as the city had the highest percentage of positive reviews for plumbers, while those in Leicester had the worst plumbers.

A new study, by StandOut CV, has analysed 784,444 customer reviews on Google Maps to reveal the best and worst cities in the UK for customer service by highlighting the frequency of positive and negative comments left by customers. The full list of phrases and words analysed can be found in the methodology.

The analysis reviewed a variety of industries which included B&Bs, barbers, bars, cafés, gyms, hairdressers, restaurants, plumbers, shops and supermarkets to reveal how many times positive and negative phrases were used.

UK Cities with the Politest Staff:

The study found Wells in Somerset had the highest percentage of positive customer reviews, relative to the city's overall total, with 26.9% of reviews mentioning any of the positive customer service phrases analysed in the study. Ripon in North Yorkshire was found to be the second best city (20.7%) of their reviews having positive feedback.

Chichester took the 3rd spot just in front of York, having a slightly higher proportion of reviews praising local businesses and their polite staff.

Rank

1Wells

2Ripon

3Chichester

4York

5Truro

6Lichfield

7Plymouth

8Salisbury

9Norwich

10Bath

The full results and findings of the study can be found here: https://standout-cv.com/uk-best-and-worst-customer-service

UK Cities with the Rudest Staff:

Relative to the number of reviews left per city, the analysis found the city of Westminster to have the highest proportion of customer service reviews where 2.42% of business reviews contained negative comments from customers, followed by London (2.41%), and Birmingham (2.3%).

Overall, the percentages for negative comments was found to be far lower than the percentages of reviews containing positive comments, indicating Brits are more likely to leave positive comments online than slate staff.

Rank

1 Westminster

2London

3Birmingham

4Leicester

5Bradford

6Cambridge

7Manchester

8Oxford

9Nottingham

10Salford

Best and Worst Cities for Hairdressers and Barbers

Chichester, West Sussex, was found to have the best customer service by barbers and hairdressers with 24% of reviews being positive, the highest in the country, with 10.68% of those reviews stating how ‘lovely’ their experience was.

Top 10 Cities for Hairdressers and Barbers

Chichester (24.0%)

London (22.7%)

Oxford (22.6%)

Lichfield (22.6%)

Brighton (21.7%)

Truro (20.4%)

Norwich (20.4%)